February 06, 2012

Frequently Asked Questions

Below is a list of frequently asked questions for the Professional Development Online Training.
Click on a question to view the answer.

Course Certificates and Printing Course Access General Questions
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MindCross Support




Can I print a certificate for the course?
Yes, after you complete each course, you should take the course test, and do the course evaluation. After you complete the evaluation, you should refresh your Web Browser. After the page is refreshed, you will see the "Print Certificate" link. To print or download your certificate of completion for the course follow the steps below.:

  1. Click on the "Print Certificate" link.
  2. Read the printing instructions that are shown to you.
  3. From there, click on the "Print Certificate" button.
  4. Wait while your course certificate is being created.
  5. Your course certificate will be displayed in your browser in PDF format.
  6. You can print your certificate of completion or save it to your PC. To print or save your certificate move your cursor towards the bottom of the browser until you see the semi-transparent floating toolbar. From there you can select the appropriate icon to print or save your certificate.

This certificate will serve as a permanent record of your completion of the course and may be submitted to your school district.




I had trouble printing the certificate at the end of the course, how do I go back and print or save the certificate again?
In order to go back and print or save a course certificate for the online training that you've already completed for the current school year, follow the steps below:
  1. Go to www.coursecollection.com and log in with your user information that you use to take the course.
  2. When you get to the 'course list’ page, click on the link of the course for which you would like to print a certificate.
  3. Complete the course evaluation,if you haven't already done so.
  4. Refresh your Browser.
  5. On the page showing Course Components, click on the "Print Certificate" link.
  6. Read the printing instructions that are shown to you.
  7. From there, click on the "Print Certificate" button.
  8. Wait while your course certificate is being created.
  9. Your course certificate will be displayed in your browser in PDF format.
  10. You can print your certificate of completion or save it to your PC. To print or save your certificate move your cursor towards the bottom of the browser until you see the semi-transparent floating toolbar. From there you can select the appropriate icon to print or save your certificate.

    Note: If you do not see a link for the course certificate you want, that indicates that you have not filled out a course evaluation or completed the course test; therefore, you cannot print your certificate.




Can I print certificates from previous years?
In order to print or save a course certificate for the online training that you completed in previous school years, follow the steps below:

  1. Go to www.coursecollection.com and log in with your user information that you use to take the training.
  2. On the course listing page go to the bottom of the list of courses and you will see an arrow that reads, "To view/print certificates from previous years click here". Click on that link.
  3. On the "Course Archives" page, you will be presented with a list of all courses completed an associated dates.
  4. Click on the date in order to print or download the associated certificate.
  5. Read the printing instructions that are shown to you.
  6. From there, click on the "Print Certificate" button.
  7. Wait while your course certificate is being created.
  8. Your course certificate will be displayed in your browser in PDF format.
  9. You can print your certificate of completion or save it to your PC. To print or save your certificate move your cursor towards the bottom of the browser until you see the semi-transparent floating toolbar. From there you can select the appropriate icon to print or save your certificate.




Can I print the course itself?
No, you cannot print a copy of the course, but there is a handout at the end of each course that you may print to reference the topics covered in the course. The handout contains a course outline, helpful web sites, and a glossary of terms.




I can't remember my password. What do I do?
If you can't remember your password for the training, go to the course login page. On that page, below the login button you will see a link 'Forgot your password?' Click on this link and you will be taken to a page where you should enter your email address that you used to purchase the online training. Your password will be sent to that email address automatically.




I can't remember how to access the training and can't find my email with the information?
If you can't remember how to log into the online training or don't have your initial email that was sent to you with this information, go to the course login page. On that page, below the login button you will see a link 'Need help signing in?' Click on this link and you will be taken to a page where you should enter your first name, last name, and email address that you used to purchase the online training. A new email will be sent to you, automatically, containing all the information needed to access the online training.




I just started the course and I don't see the Previous or Next buttons at the bottom right corner of the window. What do I do?
If you don't see the previous and next buttons used to navigate through the course, place your cursor on top of the course title in the gray bar at the top of the course. Do a RIGHT CLICK and you will get a menu. Select SHOW FULL SCREEN from the menu. When you select SHOW FULL SCREEN, the course window will be sized to match your monitor and you will be able to see the Previous and Next buttons to navigate through the course.




Will my school be notified when I complete a course, and, if so, how long will it take?
Course usage and course completion is tracked in ‘real-time.’ Therefore, your school administrators can view reports at any time showing who has taken a course, test scores, and how much time each individual has spent, etc.




Does the online training count toward New Jersey’s in-service professional development training requirements?
Yes, the Professional Development online training courses count toward New Jersey’s in-service professional development training requirements. You will be given credits based on the number of hours allocated for each course. Most courses are either 1-2 hours of credit.




How many in-service training hours are required in the State of New Jersey?
New Jersey requires 100 hours of in-service training for every five-year period. More information on professional training requirements is located on the NJ Department of Education web site.




How long will it take me to complete each course?
The amount of time that it takes each student to complete each course will vary based on a few factors including the speed of the computer the student is using and the speed at which the student reads and absorbs the information presented. It usually takes about 30-60 minutes to complete each one hour of training. This does not include the time it takes to complete the course test and evaluation.




I am a teacher in the state of New Jersey. Can I order Professional Development courses separately for my own use or does my school district need to order the courses for me?
Courses may be purchased individually through the NCADD eLearning website. If you would like to discuss purchasing the courses for your school district for use by all educators and administrators please contact us to discuss.




I am an educator, but I don’t live in New Jersey. Would these courses be beneficial to me? Do you offer courses for other states?
While the awareness training courses offered by MindCross Training and NCADD of Middlesex County contain a lot of information that is useful to an educator living in any state, they do contain some New Jersey-specific information on state statutes and administrative code. Please contact MindCross Training and Consulting (training@MindCross.com) to learn about what courses are available for other states or to discuss customizing the training for your state.




I am the training coordinator for my school district. What useful administration tools does the Professional Development Training for Educators program provide for me?
The Professional Development Online Training for Educators program provides several advantages for training coordinators and school administrators. Our courses provide tracking information including who took a particular course and how much time each student spent on a course. Administrators may access the course evaluations completed by each student. In each course, quizzes are required ensuring that students review and process the information that is presented in the course. At the end of each course, students have the ability to print a certificate of completion that they can then use for tracking purposes for their own files.